Privacy Policy

This Privacy Policy describes how Oz2Win Casino (“Oz2Win”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, oz2win.com, and related online casino services (the “Website”). This policy applies to all users residing in Australia and governs your use of our products and services. By accessing or using the Website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We collect and process several types of information to provide you with access to our services, fulfil our legal obligations, and ensure the security of your account. The types of information we may collect include:

• Personal Identification Information: Name, date of birth, address, phone number, email address, and identification documents as required by applicable laws and regulations.
• Account Information: Username, password, account preferences, and communication records relating to account management and customer support.
• Financial Information: Payment card details, bank account information, transaction history, and other financial data required for deposits, withdrawals, and anti-fraud checks.
• Technical and Usage Data: IP address, device identifiers, browser type, operating system, referring URLs, and interaction data collected through cookies and similar technologies.
• Marketing and Communication Data: Preferences for receiving marketing materials, records of your communications with us, and responses to surveys or promotions.

2. Use of Your Information

We use your personal information in accordance with applicable Australian privacy laws and regulations, including the Australian Privacy Act 1988 (Cth). The purposes for which we process your information include:

• To verify your identity and age to comply with legal requirements and prevent underage gambling.
• To manage your account, process transactions, and provide customer support.
• To detect, prevent, and investigate fraud, financial crime, and any breaches of our Terms and Conditions.
• To improve and personalise your experience on our Website, including tailoring content and offers.
• To communicate with you about your account, updates to our services, and important legal or regulatory changes.
• To send you marketing materials, promotions, and newsletters if you have consented to receive such communications. You may opt out at any time.
• To comply with applicable legal, regulatory, and reporting obligations.

3. Disclosure of Information

Your personal information may be disclosed to third parties in the following circumstances:

• To payment service providers, financial institutions, and identity verification agencies for transaction processing and fraud prevention.
• To government authorities, law enforcement agencies, or regulators when required by law, regulation, or legal process.
• To external service providers who assist us in delivering our services, such as IT support, data hosting, analytics, and marketing. These providers are subject to strict confidentiality obligations and are only permitted to use your information as necessary to perform their services.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to the same privacy obligations.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes encryption, firewalls, secure servers, and access controls. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely delete or anonymise it in accordance with applicable laws and our data retention policies.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your user experience, analyse site traffic, and support our marketing efforts. Cookies are small files stored on your device which enable us to recognise your browser and remember your preferences. You may choose to disable cookies through your browser settings; however, some features of our Website may not function properly without them. For more details, please refer to our Cookies Policy.

7. International Data Transfers

Your personal information may be transferred and processed outside of Australia, including in jurisdictions that may not have data protection laws equivalent to those in Australia. In such cases, we take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

8. Access and Correction of Your Information

You have the right to access, update, correct, or delete your personal information held by us, subject to certain legal limitations. Requests to access or correct your information may be made by contacting our customer support team. We may require verification of your identity before responding to such requests.

9. Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect or process personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete such information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any significant changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to remain informed about how your information is handled.

11. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at [email protected] or through the contact details provided on our Website.

12. Governing Law

This Privacy Policy is governed by the laws of Australia. By using our Website, you consent to the exclusive jurisdiction of the courts of Australia in relation to any dispute arising out of or in connection with this policy.